This is a privately scheduled event, not open to the public.

This business is holding a two-hour de-escalation seminar and a one-hour scenario based training at our downtown location!

De-escalation is important for any business because it helps maintain a calm, respectful, and productive environment. Whether dealing with customers, employees, or clients, conflicts can arise from stress, miscommunication, or frustration. Using de-escalation techniques—like active listening, staying calm, and showing empathy—can prevent minor disagreements from becoming major issues. It protects a company’s reputation, promotes positive relationships, and enhances customer satisfaction. For employees, it creates a safer and more supportive workplace where people feel heard and valued. Ultimately, de-escalation isn’t just about resolving conflict—it’s about building trust, professionalism, and long-term success.